When you book an appointment with Denver Auto Image, LLC, DBA: Detail Queen, you are required read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.
Booking Terms & Conditions
Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing
Denver Auto Image, LLC, DBA: Detail Queen will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
We cannot guarantee any firm times when accepting your booking.
Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.
Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival
Debit/Credit cards shall be processed by Stripe.com.
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
All vehicles are cleaned at the customers own risk
All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of Denver Auto Image, LLC, DBA: Detail Queen. Denver Auto Image, LLC, DBA: Detail Queen reserves the right to refuse service to anyone.
Denver Auto Image, LLC, DBA: Detail Queen reserves the right to refuse or deny customer demands above and beyond the booked detailing
Denver Auto Image, LLC, DBA: Detail Queen will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered
All gift certificates must be redeemed within 6 months of purchase. We will not honor any gift certificates that extend beyond that date.
Denver Auto Image, LLC, DBA: Detail Queen requires a 25% deposit for all detailing packages. This deposit is non refundable. Your deposit amount will be subtracted from your total bill at the end of your service. If you need to reschedule your appointment, your deposit will be held and applied towards your future service. If we have to cancel your appointment for whatever reason, your deposit will be refunded to you.
Pricing Terms & Conditions
Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a FROM price.
Denver Auto Image, LLC, DBA: Detail Queen reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
Communications
Denver Auto Image, LLC, DBA: Detail Queen will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Denver Auto Image, LLC, DBA: Detail Queen is not responsible for any of these potential costs.
Our Service Terms & Conditions
We may ask you where you heard about Denver Auto Image, LLC, DBA: Detail Queen in order to gauge our marketing strategies
We may conduct customer satisfaction surveys
Cancellation Terms & Conditions
We require 24 hours notice to cancel any booking/detailing service.
Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost..
Denver Auto Image, LLC, DBA: Detail Queen reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
Denver Auto Image, LLC, DBA: Detail Queen reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
Service Guarantee
If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Denver Auto Image, LLC, DBA: Detail Queen voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
Only services included in your order and additional services authorized by Denver Auto Image, LLC, DBA: Detail Queen are covered under our service guarantee. Any services not authorized by Denver Auto Image, LLC, DBA: Detail Queen are at customer's own risk.
Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Denver Auto Image, LLC, DBA: Detail Queen